Copia de Terms & Conditions

SHIPPING

Cristina Armesilla ships worldwide from her studio in Madrid, Spain.

We dispatch and ship out within 2-6 business days and reception of full payment.

Please take into account that any merchandise sent to your selected country may incur in custom duties that must be paid by the receiver at the moment of delivery.

Enjoy free shiping*

On orders over 300 €

*Free shipping is not aplicable for shipments with delivery into Russia.

Track your order

As soon as your order is processed you will receive an email with your track number.

SPAIN AND PORTUGAL

Shipping cost:7 €

Estimated time of arrival: 1-2 working days.

Canary Islands: Custom taxes and duties are not included.

Please take into account that any merchandise sent to Canary Islands may incur in custom duties that must be paid by the receiver at the moment of delivery.

Free shipping on orders over 300€

EUROPE

Shipping Cost:20€

Estimated time of arrival: 1-3 working days.

Free shipping on orders over 300 €

USA

Shipping Cost: 35 €

Estimated time of arrival: 1-10 working days.

Free shipping on orders over 300 €

REST OF THE WORLD*

Shipping Cost: 35 €

Estimated time of arrival: 1- 10 working days.

Custom duties and taxes not included.

Free shipping on orders over 300 €

Free shipping is not aplicable for shipments with delivery into Russia. Shipping cost for orders with delivery in Russia 35 €

PACKAGING

 Our packaging is designed to protect jewelry during shipment, but also to keep it in good condition under all circumstances. We recommend you to store your jewelry in the original packaging in the same way you received it to guarantee a perfect conservation of it.

 

 

REFUND POLICY

 

Returns 

Cristina Armesilla has a 3-day return policy. Each case will be treated on a case-by-case basis. If you are not satisfied with your purchase please inform us at hola@cristinaarmesilla.com within 3 days of receipt of your order. We will do our best to resolve any concerns and that you are completely satisfied with your purchase. 

I encourage you to check the information on the care of jewelry before you buy it. If you need more information please do not hesitate to contact us.


Items on sale are non-refundable.

 


Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hola@cristinaarmesilla.com within 3 days of receipt of your order.

 


Shipping

In the event that we accept your return, you must return the item in the same package and in the same condition in which it was shipped, unmarked, unused, and within 10 days of the day you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


We will only be able to process your return if you send us the tracking number by email, as we cannot be held responsible if the item does not reach us. If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will try to process returns promptly. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Customs duties and taxes are non-refundable. You may be able to retrieve them by contacting your local customs office directly.

 

Legal notice and recommendations

Cristina Armesilla guarantees that all the pieces are handmade in our studio in Madrid. Proof of this are the small differences that characterize our pieces. Some of the pieces are not reproduced from molds, they are made manually one by one, therefore some sizes can vary minimally. 

PRESERVATION
Valuables are treated with care.
It is not recommended to keep jewelry in contact with perfumes and cosmetics. Moisture and chemical agents can damage jewelry. Please remove your jewelry when you shower or take a bath.
It is advisable to store jewelry in the same package and in the same way as it was received.


LIMITED SERIES
The pieces forming part of a limited series are engraved and numbered and are provided with a certificate of authenticity.

 

PLATED RENEWAL
If after a while you wish to renovate the gold plating of your jewelry piece please contact us at hola@cristinaarmesilla.com and we will send you a budget including the shipping expenses and the cost of the plating.